FAQs

About DHEEP

Q1: What makes DHEEP different?

Minimal streetwear, premium comfort, and confidence in every piece.

Q2: What materials does DHEEP use?

All our products are made from 100% premium cotton for lasting comfort.

Q3: Are some products limited edition?

Yes, selected drops are released in limited quantities.

Sizing & Fit

Q1: Are the sizes accurate?

Yes, our pieces are true to size; size up for an oversized fit.

Q2: Not sure which size to choose?

Please Contact us and we will help you find the right fit.

Material & Quality

Q1: Are the products comfortable for daily wear?

Yes, our fabrics are soft, breathable, and designed for all-day comfort.

Q2: Will the fabric or colour change after washing?

No, with proper care, the product keeps its quality and shape.

Care Instructions

Q1: How should I wash my items?

Wash in cold water, inside out, and avoid tumble drying.

Shipping & Delivery

Q1: How long does delivery take?

Delivery takes 2–5 business days within Egypt. Learn more.

Q2: Are shipping fees fixed?

Shipping fees are calculated at checkout based on your governorate.

Q3: Can I inspect the order before payment?

This service may be available depending on the shipping provider.

Returns & Exchanges

Q1: Do you offer returns or exchanges?

Yes, within 14 days in original condition. Learn more.

Q2: Can I exchange my size?

Yes, exchanges are available based on product availability.

Orders & Payment

Q1: What payment methods are available?

We offer secure and convenient payment options during checkout.

Q2: Can I cancel my order?

Orders can be cancelled up to 12 hours before the delivery time.